Front Office Representative

Are you passionate about hospitality and creating memorable guest experiences?

Stamford Plaza Adelaide is seeking an enthusiastic and customer-focused Front Office Representative to join our Front Office team. As the first point of contact for our guests, you will play an integral role in creating exceptional first impressions and delivering the high standard of service that Stamford Hotels & Resorts is renowned for.

If you thrive in a fast-paced environment, enjoy interacting with people from around the world, and take pride in providing outstanding customer service, we'd love to hear from you.

• Location: Adelaide CBD, South Australia
• Permanent part-time position
• Working on a rotating roster including morning afternoon and weekend shifts

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels.

In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the Role

As a Front Office Representative, you will be responsible for delivering exceptional guest service throughout every stage of the guest journey. From welcoming guests on arrival through to departure, you will ensure every interaction reflects our commitment to five-star hospitality.

Working closely with the Front Office team and other hotel departments, you will provide personalised service while ensuring efficient daily operations.

We look for people who will go the extra mile to ensure our guest experiences are memorable.

Key Responsibilities

• Welcome guests and deliver a seamless check-in and check-out experience.
• Respond to guest enquiries professionally, efficiently and courteously.
• Assist guests with reservations outside Reservations operating hours.
• Answer and direct internal and external telephone calls.
• Coordinate guest requests with relevant hotel departments.
• Process guest payments in accordance with hotel policies and procedures.
• Promote hotel facilities, services and special offers.
• Maintain accurate guest information and reservation records using Opera PMS.
• Resolve guest concerns promptly and professionally.
• Act as a brand ambassador by delivering exceptional service on every occasion.

About you

To be successful in this role you will possess:

• Previous Front Office, Guest Services or customer service experience, preferably within a hotel environment.
• Experience using Opera PMS or a similar Property Management System (desirable).
• Hospitality qualification or currently studying Hospitality Management (desirable).
• Exceptional communication and interpersonal skills.
• A genuine passion for delivering outstanding customer service.
• Strong attention to detail and organisational skills.
• The ability to remain calm and professional in a fast-paced environment.
• Excellent problem-solving skills and initiative.
• A positive, flexible and team-oriented attitude.
• Well-presented with a professional appearance.
• Availability to work a rotating roster including mornings, afternoons, weekends and public holidays.
• Unrestricted working rights within Australia.

Benefits and Perks

• The opportunity to work with industry professionals in an exciting hotel environment
• Great opportunities for career development
• Staff meals provided on shift
• Discounted parking
• An attractive food and beverage discount program

How to Apply

If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please.

Stamford Hotels & Resorts is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

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