Reservations Agent / Groups & Tours Coordinator

Join our passionate team at Stamford Hotels & Resorts, where luxury hospitality meets exceptional guest service.

We are seeking an enthusiastic, customer-focused and detail-oriented Reservations Agent / Groups & Tours Coordinator to deliver outstanding service and ensure every guest experience begins seamlessly from the moment they make their reservation.

• Permanent full time position
• Adelaide CDB location

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia.

The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

As our Reservations Agent / Groups & Tours Coordinator, you'll be responsible for managing individual reservations while coordinating group accommodation bookings from enquiry through to arrival. You'll work closely with the Sales and Front Office teams to ensure every reservation is handled accurately and every guest enjoys a seamless experience.

Based in our Reservations Contact Centre at Stamford Plaza Adelaide, you'll be the first point of contact for room reservations, group bookings and hotel enquiries across both Stamford Plaza Adelaide and Stamford Grand Adelaide.

Key Responsibilities

• Respond to telephone, email and online reservation enquiries promptly and professionally.
• Process individual and group reservations accurately using Opera PMS.
• Coordinate group rooming lists, room allocations and booking requirements.
• Liaise with Sales, Front Office and other departments to ensure successful group arrivals.
• Maintain accurate reservation records and guest profiles.
• Maximise room revenue through upselling and yield management.
• Convert reservation enquiries into confirmed bookings.
• Monitor room availability and assist with inventory management.
• Build strong relationships with guests, travel agents and corporate clients.
• Prepare reservation reports and assist with administrative duties as required. 

About you

• Minimum two years' experience in hotel reservations, front office or a similar hospitality role.
• Previous experience coordinating group reservations is highly regarded.
• Opera PMS experience is desirable.
• Strong attention to detail and organisational skills.
• Excellent communication and customer service skills.
• Ability to prioritise competing deadlines in a fast-paced environment.
• Strong sales and upselling ability.
• Fluent written and spoken English.
• Availability to work a rotating roster including weekends and public holidays.
• Full Australian working rights.

Culture and Benefits

At Stamford Hotels & Resorts, we pride ourselves on creating a warm, inclusive, and dynamic work environment. We’re passionate about hospitality and believe in going above and beyond for both our guests and our team members.

As part of our team, you’ll be surrounded by people who care, support one another, and celebrate success together.

We promote open communication, continuous learning, and strong collaboration across all departments. We’re committed to developing our people and providing opportunities for growth and progression within the company.

• Supplied meals during allocated rostered shifts
• Career growth opportunities
• Discounted onsite car parking

How to Apply

If you have the experience, we'll give you the opportunity.

Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please. 

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, covered under applicable law. Please kindly note we will be conducting interviews concurrently with the live ad.

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