Hotel Porter | Concierge

Are you passionate about delivering exceptional customer service and creating memorable guest experiences?

Stamford Plaza Adelaide is looking for a friendly, professional and enthusiastic Porter / Concierge to join our Front Office team.

As one of the first and last people our guests meet, you will play an important role in ensuring every guest receives a warm welcome and outstanding service throughout their stay.

• Permanent full time position
• Rotating shifts including weekends
• Located in Adelaide CBD

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

Reporting to the Front Office Manager, you will be the face of Stamford Plaza Adelaide, creating exceptional first and last impressions for every guest. This is a varied, hands on role that combines outstanding customer service with operational support, ensuring our guests enjoy a seamless and memorable stay from arrival through to departure.

Working as part of the Front Office team, you will be responsible for welcoming guests to the hotel, assisting with luggage, escorting guests to their rooms, and providing information about the hotel's facilities and local attractions. No two days are the same, and you will have the opportunity to interact with guests from around the world while delivering personalised service that exceeds expectations.

You will also play an important role in supporting the day to day operations of the hotel by responding promptly to guest requests, coordinating transportation, arranging taxi bookings, delivering guest amenities, assisting with room moves, and working closely with Housekeeping, Engineering, Food & Beverage and Front Office to ensure our guests receive a consistently high level of service.

As a brand ambassador for Stamford Plaza Adelaide, you will proactively engage with guests, anticipate their needs, and resolve enquiries in a professional and timely manner. Whether you're providing restaurant recommendations, assisting with conference delegates, organising luggage storage, or helping a family settle into their room, your friendly attitude and attention to detail will contribute to creating memorable guest experiences.

This position requires someone who enjoys working in a fast paced environment, is physically active, and takes pride in delivering exceptional service. Flexibility is essential, as the role operates across a seven day roster, including mornings, afternoons, evenings, weekends and public holidays.

Key responsibilities:

• Welcome all guests with a warm, friendly and professional manner.
• Assist guests with luggage during arrival, departure and throughout their stay.
• Escort guests to their rooms while introducing hotel facilities and services.
• Coordinate luggage storage and group arrivals and departures.
• Deliver guest requests, amenities and room service items as required.
• Arrange taxis, airport transfers and provide transport information.
• Provide accurate recommendations on local attractions, dining, shopping and entertainment.
• Respond promptly to guest enquiries and resolve issues or escalate where appropriate.
• Assist with conference and event logistics when required.
• Maintain the presentation and cleanliness of the hotel entrance and lobby areas.
• Work collaboratively with all hotel departments to ensure exceptional guest experiences.
• Support Front Office operations during peak periods, including assisting with check ins and departures where required.
• Follow all hotel policies and procedures, including workplace health and safety requirements.
• Maintain confidentiality and professionalism when dealing with guests and colleagues.

This is an excellent opportunity for someone who is passionate about hospitality and enjoys creating memorable guest experiences. You'll be joining a supportive team where no two days are the same and where your contribution will make a genuine difference to our guests' stay.

About You

If you are a trustworthy, passionate people person, self motivated and pleasant mannered, enjoy working as a pivotal part of a team and possess the following, please apply:

• Previous experience in a hotel Concierge, Porter, Front Office or customer service role will be highly regarded or customer service experience, in a similar role is desirable
• A genuine passion for customer service and hospitality.
• Excellent communication and interpersonal skills.
• A professional presentation and positive attitude.
• The ability to work in a fast paced environment while maintaining attention to detail.
• Strong organisational and time management skills.
• Flexibility to work a rotating roster including weekends, public holidays.
• First Aid Trained (desirable)
• Physical ability to perform manual handling tasks
• Full unrestricted working rights in Australia

Culture and Benefits

• Discounted meals and beverages
• Supplied meals during allocated shifts
• Discounted onsite dry cleaning
• Career growth opportunities
• Discounted onsite car parking

How to Apply

If you have the experience, we'll give you the opportunity.

Please submit a cover letter and resume.

We thank you in advance for taking the time to apply for our exclusive role. Please note that only shortlisted candidates will be contacted for an interview, and that we may conduct interviews concurrently with the live ad.

No recruitment agencies please. 

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people first culture. We are committed to non discrimination on any protected basis, covered under applicable law. Please kindly note that we will be running interviews concurrently with the live advertisement.

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