Guest Service Agent

The Hotel

Stamford Plaza Sydney Airport is a 316 room hotel located in Mascot near the Sydney domestic airport. The hotel offers 11 function rooms, including boardrooms, meeting spaces and a grand ballroom, suitable for small meetings through to large conferences of over 300 people. It also features La Boca, an on-site Argentinean restaurant and bar, plus 24-hour room service.

The Role

We are currently seeking an enthusiastic and guest-focused Full Time Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport. The Guest Service Agent has full responsibility to provide the highest level of guest service throughout every interaction with our guests.  

Key Responsibilities

• Provide efficient and professional service and ensure a smooth check in and check out process for guests
• Give a friendly welcome every time a guest comes past the reception desk
• Prepare group arrivals under the supervision of the senior receptionist
• Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency
• Report any complaints or suspicious actions to the Assistant Manager on duty or the Assistant Front Office Manager
• Endeavour to sell rooms and other Hotel facilities whenever possible
• Attend to car park charges and validations ensuring all are correct. Answer all communications from the car park, boom gate exit buzzer, checking all guests have paid
• Send emails, faxes and action business centre requests as required

What We’re Looking For

• Previous hotel experience is highly desirable
• Must be proficient in Microsoft Office programs
• Knowledge of a reservations system, Opera is an advantage
• Strong accuracy and attention to detail
• Ability to work under pressure
• Excellent customer service skills
• Exceptional organisational skills and the ability to follow tasks through to completion
• Ability to foster team spirit with a positive and 'can do' attitude
• Excellent problem solving and researching skills
• Proactive and positive focus with a passion for hospitality and travel

What’s in it for You

Employees of Stamford Hotels and Resorts are entitled to many outstanding benefits, including:

• Great opportunities for career development.
• The opportunity to work with industry professionals in an exciting hotel environment.
• Complimentary duty meals and car parking.
• Complimentary uniform cleaning.

How to Apply

If you are interested in applying for the above position, please forward your application (covering letter and CV) via the link below. Please note only shortlisted candidates will be contacted.

The successful applicant must hold or be willing to obtain a National Police Clearance.

Stamford Hotels and Resorts is an Equal Opportunity Employer.

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