Group Reservations Coordinator

The Hotel

Stamford Plaza Sydney Airport is a 315-room hotel located in Mascot near the Sydney Domestic Airport. Home to our La Boca Restaurant and Bar specializing in Argentinean cuisine and featuring 10 versatile function rooms, we host everything from small meetings to large conferences with 300+ guests. Our exceptional service and attention to detail ensure an unforgettable experience for every guest.

The Role

We are currently seeking an experienced, passionate and customer service focused, Full Time Group Reservations Coordinator to join our team. Reporting to the Reservations Manager, this position is responsible for promoting and selling Stamford Plaza Sydney Airport accommodation, services and facilities.

You will be responsible for quoting, confirming and liaising with clients, loading group bookings and assisting with FIT reservations from a range of guests and booking channels. Your flair for sales and positive personality will be well suited to our friendly office environment. You will play a key role in coordinating group bookings and supporting the Reservations team to ensure smooth daily operations.

Key Responsibilities

• Quote, confirm and load group reservations accurately and efficiently

• Liaise with clients and internal departments to coordinate group bookings

• Assist with FIT reservations from various booking channels

• Promote and sell hotel accommodation, services and facilities

• Manage group rooming lists, amendments and cancellations

• Monitor group pickup and release dates

• Maintain accurate records within the reservations system

• Prepare confirmations and update reservation details as required

• Ensure all reservations are handled professionally and in line with hotel standards

• Support the Reservations team to ensure smooth daily operations

About You

• A strong background in Reservations or Hotel Reception is essential

• Outstanding written and verbal communication skills

• The ability to multi-task as well as work under pressure

• A team player with a flair for sales

• Impeccable attention to detail

• Experience with Opera PMS is essential

• You love working in a fast-paced environment

• Passion for hotels and their people

• You think outside the box and enjoy problem solving

• Exposure to other hotel departments will be highly regarded

Benefits

• Opportunities for career development and progression
• Dry cleaning for business attire.
• Free duty meals and car parking.
• An attractive food and beverage discount program.

How to Apply

If you are interested in applying for the above position, please forward your application (covering letter and CV) via the link below. Please note only shortlisted candidates will be contacted. 

The successful applicant must hold or be willing to obtain a National Police Clearance.

Stamford Hotels and Resorts is an Equal Opportunity Employer.

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