Front Office Representative / F&B Attendant

Join Stamford Plaza Melbourne, where world class hospitality meets exceptional dining.

We're seeking a dynamic and experienced dual Front Office Representative and F&B Attendant to lead the daily operations across both front office and food and beverage.

• Permanent full time position
• Rotating shifts including nights and weekends

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

You will be the welcoming face of the hotel, greeting guests on arrival, managing check-ins and check-outs, assisting with luggage and transport arrangements working within  our restaurant, bar and room service and other duties during peak periods, collaborating with other departments as required, and sharing local knowledge and recommendations to enhance each guest’s stay.

This hands-on and guest-facing role requires a proactive and professional individual who thrives in a fast-paced hospitality environment.

You will play an essential role in creating memorable first and lasting impressions for our guests.

Key Responsibilities

• Checking guest in and out
• Assisting with luggage and transport
• Providing a seamless arrival and departure experience
• Assisting with guest queries in a professional manner and acting as a brand ambassador
• Logging and following up on guests' requests with the appropriate departments.
• Directing calls to guest rooms, departments, or key stakeholders of the business.
• Providing information about hotel services to guests.
• Creating bookings for guests outside of reservation opening hours
• Maintaining knowledge of hotel facilities and promotions
• Assist with floor plan and cleanliness requirements prior to meal service, this includes table, set up and clearance
• Manage guests’ food orders and work with a team of chefs, managers and other food and beverage attendants to ensure guests have a positive experience
• Preparing and serving a variety of beverages, including cocktails, beers, non-alcoholic drinks and hot beverages.

About You

If you are a trustworthy, passionate people person, self-motivated and pleasant mannered, enjoy working as a pivotal part of a team and possess the following, please apply:

• Experience as a guest services representative in a 5-star environment (highly desirable)
• Experience with hotel booking systems –preferably Opera (desirable)
• Exceptional attention to detail
• First Aid Trained (desirable)
• Responsible Service of Alcohol certificate
• Physical ability to perform manual handling tasks
• A 'can-do' attitude
• Excellent communication skills (both written & verbal)
• Proactive focus and shares a passion for the hospitality industry
• Well-groomed and professional in appearance
• The ability to work under pressure and meet deadlines
• Ability to work independently and as part of a team
• Displays problem solving skills
• Commitment with flexibility to work mornings, evenings, weekends and public holidays
• Ability to work flexible roster in line with operational requirements (
• Full unrestricted working rights in Australia

What is on offer

Stamford Plaza Melbourne welcomes people who share our passion and who have a positive approach to simply exceptional service, as well as those who take ownership and pride in what they do.

We are not offering just a job, but a career path with us. You will have a chance to learn and grow with us. 

As a team member with us you can expect to receive

• Opportunity to progress within the organisation
• Great company culture and team environment
• Free staff meals

How to Apply

If you have the experience, we'll give you the opportunity. 

Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please. 

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

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