Reservations Manager

Stamford Hotels and Resorts are seeking an experienced and customer focused Reservations Manager to lead our Reservations team and ensure exceptional service delivery across all booking channels.

This is an exciting opportunity for a motivated hospitality professional who thrives in a fast paced environment and enjoys driving results through strong leadership and operational excellence. 

• Permanent full time position
• Adeliade CDB location

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia.

The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

As the Reservations Manager, you will oversee the day to day operations of the reservations team, ensuring all enquiries, bookings, and guest interactions are handled efficiently and professionally.

You will be responsible for maximising occupancy and revenue through effective yield management, accuracy in reservations processes, and strong collaboration with Sales, Front Office, and other operational departments..

Situated in our contact centre located at the Stamford Plaza Adelaide, you’ll serve as the first line of inquiry for room reservations, hotel offerings and brand driver, across both Adelaide properties, Stamford Plaza Adelaide and Stamford Grand Adelaide. 

Key Responsibilities

• Lead and supervise the reservations team, providing ongoing coaching, support, and performance feedback
• Manage daily reservation operations to ensure accuracy, efficiency, and excellent guest service
• Analyse occupancy trends, forecast demand, and support revenue strategies in collaboration with the Sales and Revenue teams
• Maintain high standards of reservation accuracy, including data entry, billing, and guest profile management
• Handle complex booking enquiries, group reservations, and VIP requests
• Drive continuous improvement in procedures, service standards, and team performance
• Prepare reports and insights to support operational and commercial decisions
• Build strong relationships with internal departments to ensure seamless guest experiences

About you

The ideal candidate will bring strong leadership skills, exceptional customer service, and a keen understanding of reservation and revenue processes.

You will also have:

• Previous experience in a reservations leadership role (Reservations Manager or Assistant Manager)
• Strong knowledge of hotel PMS/reservations systems (Opera desirable).
• Excellent communication, problem-solving, and organisational skills
• A customer first mindset with the ability to remain calm under pressure
• Strong attention to detail and accuracy in data handling
• A proactive, self-motivated approach with the ability to lead by example

• Ability to multitask and remain calm under pressure.

• Fluent English, verbally & written
• Experience providing prompt and efficient service including upselling skills is advantageous
• Availability to work across a variety of shifts, including weekends and public holidays
• Have the legal requirements to live and work unrestricted in Australia

Culture and Benefits

At Stamford Plaza Adelaide, we pride ourselves on creating a warm, inclusive, and dynamic work environment. We’re passionate about hospitality and believe in going above and beyond for both our guests and our team members.

As part of our team, you’ll be surrounded by people who care, support one another, and celebrate success together.

We promote open communication, continuous learning, and strong collaboration across all departments. We’re committed to developing our people and providing opportunities for growth and progression within the company.

• Supplied meals during allocated rostered shifts
• Career growth opportunities
• Onsite car parking

How to Apply

If you have the experience, we'll give you the opportunity.

Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please. 

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, covered under applicable law. Please kindly note we will be conducting interviews concurrently with the live ad.

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