Hotel Porter | Concierge

Are you passionate about providing exceptional guest service and creating memorable experiences? We’re looking for a professional and enthusiastic Porter/Concierge to join our Front Office team.

• Permanent full time position
• Rotating shifts including weekends
• Located in Adelaide CBD

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

As a Porter/Concierge, you will play an essential role in creating a memorable first and last impression for our guests. You will be the face of the hotel welcoming guests on arrival, assisting with luggage, coordinating transport, and providing local knowledge and recommendations to enhance their stay.

This hands-on and guest-facing role requires a proactive and professional individual who thrives in a fast-paced hospitality environment. You will work closely with the Front Office and Concierge teams to ensure every guest enjoys a seamless and personalised experience from check-in to departure.

Key responsibilities include:

• Greeting guests and assisting with luggage and transport
• Managing guest requests promptly and professionally
• Providing accurate local information and recommendations
• Maintaining cleanliness and organisation in lobby and entrance areas
• Assisting with deliveries, valet parking, and guest inquiries

About You

If you are a trustworthy, passionate people person, self-motivated and pleasant mannered, enjoy working as a pivotal part of a team and possess the following, please apply:

• Customer service experience, in a similar role is desirable
• Excellent communication and organisational skills
• Well-groomed and presentable
• Thrives in fast-paced constantly moving environment, ability to multi-task
• Adaptable and able to problem solve efficiently
• Perform tasks with focus on attention to detail and integrity
• First Aid Trained (desirable)
• Physical ability to perform manual handling tasks
• Ability to work flexible roster in line with operational requirements (
• Full unrestricted working rights in Australia

Culture and Benefits

• Discounted meals and beverages
• Supplied meals during allocated shifts
• Discounted onsite dry cleaning
• Career growth opportunities
• Discounted onsite car parking

How to Apply

If you have the experience, we'll give you the opportunity.

Please submit a cover letter and resume.

We thank you in advance for taking the time to apply for our exclusive role. Please note that only shortlisted candidates will be contacted for an interview, and that we may conduct interviews concurrently with the live ad.

No recruitment agencies please. 

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law. Please kindly note that we will be running interviews concurrently with the live advertisement.

 #spa