Operations Manager

Stamford Plaza Melbourne are seeking a dynamic and hands on Operations Manager to lead and oversee the daily operations of our Front Office and Food & Beverage departments.

If you're passionate about exceptional service, team development, and operational excellence, this is your opportunity to make a real impact in a key leadership role within our hotel.

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

You will report directly to the Deputy General Manager and play a critical role in the smooth running of the hotel's daily operations primarily focusing on Front Office and F&B service delivery.

You will lead by example, drive performance, and ensure each guest receives a seamless, high quality experience across all touchpoints.

You’ll work closely with department heads and team members to maintain high service standards, optimise operational efficiency, and enhance guest satisfaction.

This role is ideal for someone with strong leadership capability, attention to detail, and a guest-first mindset.

Core Responsibilities

Leadership & Team Management:

• Lead, motivate, and support the Front Office and Food & Beverage teams to deliver consistently high standards of service.

Operational / Financial Oversight:

• Responsible for meeting or exceeding planned objectives for revenue and profit.
• Monitor departmental budgets, control costs, and contribute to revenue generation through upselling and efficient resource use.
• Oversee the day-to-day running of Front Office and F&B operations, ensuring efficiency, guest satisfaction, and compliance with hotel standards.

Guest Experience:

• Ensure a seamless and exceptional guest journey from arrival to departure, including dining and service touchpoints.
• Monitor and improve guest satisfaction levels through effective management and problem-solving

Training & Development:

• Support the recruitment, onboarding, training, and ongoing development of team members to build capability and performance.
• Develop and implement operational policies and procedures to ensure financial control procedures are followed, while delivering on efficiency and quality across departments

Service Standards:

• Implement and maintain brand and service standards across both departments, addressing service issues promptly and professionally.

Health & Safety Compliance:

• Ensure all operations comply with health, safety, and hygiene regulations and company policies.

Collaboration:

• Work closely with other department heads and senior management to support wider hotel goals and initiatives. 

About You:

You are a confident and experienced hospitality professional with a strong operational background, particularly across Front Office and Food & Beverage. You thrive in a hands on leadership role and are passionate about creating exceptional guest experiences while driving team performance and operational excellence.

With a natural ability to lead, coach, and inspire others, you understand the importance of balancing service delivery, employee engagement, and business outcomes.

You remain calm under pressure, solve problems efficiently, and have a keen eye for detail. Your communication is clear, professional, and collaborative, and you’re not afraid to step in and lead by example when needed.

You bring a proactive mindset, a flexible approach to shift work, and a genuine commitment to upholding brand standards and guest satisfaction. Most importantly, you’re motivated by the opportunity to influence hotel operations and help shape a positive, service driven culture.

You’ll also bring:

• Proven experience in a senior hotel operations role (ideally with Front Office and/or F&B oversight)
• Strong leadership, interpersonal, and team development skills
• A genuine passion for hospitality and guest service excellence
• Sound understanding of hotel systems (e.g. RMS, Opera, or similar)
• Ability to manage competing priorities in a fast-paced environment
• Knowledge of budgets, rostering, and labour cost control an advantage
• First Aid and RSA certifications (or willingness to obtain)
• Flexibility to work across a 7-day roster including weekends, evenings, and public holidays
• Full and unrestricted Australian working rights

Benefits & Perks

• Discounted meals and non-alcoholic beverages
• Supplied meals during allocated rostered shifts
• Complimentary dry cleaning allowance
• Career growth opportunities
• Onsite parking

How to Apply

If you have the experience, we'll give you the opportunity. 

Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please. 

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.

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