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Client Success Executive

Job No: STAM2025301254
Location: Brisbane

About the Role:

Stamford Hotels and Resorts is seeking enthusiastic and professional  Client Success Executive to join our team on a casual or part-time basis. This role involves conducting outbound calls to businesses within our existing corporate database to confirm key contact details and identify decision-makers for future engagement.

This is not a cold-calling or sales position. You’ll be speaking with new, existing or previously engaged business contacts to ensure our records are up to date and assist in strengthening and building business relationships.

 

Key Responsibilities:

  • Make outbound calls to businesses listed in Stamford Hotels and Resorts’ internal database.
  • Verify and update business contact information to ensure database accuracy
  • Identify and record key decision-makers within each organisation.
  • Maintain accurate and thorough call records using our internal systems.
  • Must represent Stamford Hotels and Resorts in a professional and courteous manner at all times.
  • Collaborate with the Sales and Marketing team to share relevant insights.
  • Generating leads for Sales team.
  • Timely follow ups.

 

What We’re Looking For:

  • Excellent verbal communication and interpersonal skills.
  • Strong attention to detail and ability to follow call scripts and data protocols.
  • Proven experience in sales environment preferred
  • Confident phone manner and ability to engage professionally with corporate contacts.
  • Basic computer literacy and ability to use CRM or data entry systems (training provided).
  • Previous call centre or customer service experience preferred but not essential.
  • Availability to work flexibly during standard office hours (Monday to Friday, 9:00am–5:00pm).



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Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.


Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.


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