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Assistant Night Manager

Job No: STAM2025301201
Location: Adelaide, SA

Assistant Night Manager

 

Location: Glenelg, South Australia

 

Join the Front Office Team at Stamford Grand Adelaide

 

  • Permanent Full Time Position
  • Rotating shifts including weekends
  • Located at Glenelg overlooking Glenelg Beach

 

About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consist of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

 

At Stamford Hotels and Resorts, we understand that our people are our greatest asset.

 

We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

 

About the role

The Assistant Night Manager will assist in overseeing and managing the hotel operations with particular focus on managing the Front Office Department. Ideally we are looking for a candidate who enjoys problem-solving, has a passion for delivering five star service and is enthusiastic about working nights.

 

The successful applicant will be responsible for:

  • Overseeing the smooth operation of the hotel during the night shift and ensuring efficiency & compliance with company policies and procedures
  • Representing the hotel brand with every guest interaction and exceeding their expectations
  • The end of day financial accounting, reconciliation, data entry & reporting
  • Compiling daily reports and statistics for head office and hotel executive management
  • Resolving any guest complaints and operational issues that may arise
  • Ensuring the safety and security of guests, staff and hotel property at all times
  • Preparing and delivering room service orders in the absence of room service staff
  • Coaching, leading and mentoring staff to deliver exceptional service

 

About you

The ideal candidate will possess the following:

  • Experience in Opera cloud
  • High level of excel skills
  • Previous experience in similar capacity 
  • Excellent customer service, communication and time management skills
  • Available to work shifts 11pm – 7am. Be flexible to work day shifts if required
  • High level of personal presentation
  • Ability to work autonomously
  • Current RSA, First Aid Certificate would be advantageous

 

Culture and Benefits

As a team member with us you can expect to receive:

  • Discounted meals and non-alcoholic beverages
  • Supplied meals during allocated rostered shifts
  • Employee Assistance Program
  • Career growth opportunities
  • Discounted onsite car parking

 

How to Apply

If you believe you have the drive and skills to succeed in this role please click the 'Apply Now' button.

 

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.

 

No recruitment agencies please. 

 

The successful applicant must hold or be willing to obtain a National Police Clearance.

 

Stamford Hotels & Resorts is an Equal Opportunity Employer.

 

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Privacy Acknowledgment

 

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.


Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.


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