General Manager

About us:

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

Perfectly located on the banks of the river and a stone's throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252-guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb.

About the Role:

A prestigious 250-room, 5-star hotel is seeking an experienced and dynamic General Manager. The ideal candidate will be responsible for overseeing all aspects of operations, including substantial banqueting, restaurant, and bar services, ensuring that guests receive extraordinary experiences in alignment with luxury service standards. A key role element includes working closely with the owners and driving shareholder returns.

Key Responsibilities: 

1) Operations Management

• Oversee all hotel functions, including front desk, housekeeping, maintenance, and guest services.
• Ensure housekeeping maintains exceptional cleanliness and aesthetic standards.
• Work closely with department heads to enhance hotel efficiency and guest satisfaction.

2) Food & Beverage Oversight

• Manage the hotel’s restaurant and bar, ensuring top-quality food and beverage service.
• Strategically develop and introduce innovative culinary experiences.
• Oversee large-scale banquet operations, ensuring seamless event execution.

3) Financial Performance

• Develop, monitor, and manage budgets, financial plans, and expenditures.
• Analyze monthly financial reports to drive profitability and cost control.
• Implement revenue-boosting and cost-saving strategies to maximize shareholder returns.
• Collaborate with the Group Revenue Director to optimize market positioning and yield.

4) Owner and Shareholder Relations

• Maintain open communication and a strong relationship with the hotel owner.
• Provide regular performance updates and strategic insights to enhance shareholder value.
• Focus on long-term strategies to drive financial growth and business success.

5) Team Leadership

• Lead, motivate, and inspire a diverse team across all levels.
• Implement training and development programs to enhance staff skills and service excellence.
• Cultivate a positive, collaborative, and high-performing work culture.

6) Guest Experience

• Ensure exceptional guest service, promptly addressing all guest needs.
• Actively gather and respond to guest feedback to enhance service quality.
• Maintain a GSI score of 65% or higher on Revenate ratings.

7) Marketing and Sales

• Work with sales and marketing teams to develop strategies for increasing hotel and banquet bookings.
• Strengthen brand visibility and establish a strong market presence.
• Personally lead sales missions and build relationships with key clients.

8) Compliance and Safety

• Ensure full compliance with health, safety, and legal regulations.
• Oversee security measures to maintain a safe and secure environment for guests and staff.

Qualifications: 

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• A minimum of 5-10 years of experience in hotel management, with at least 3 years in a luxury 5-star environment.
• Proven experience in managing large banqueting and high-volume food and beverage operations.
• Excellent leadership, communication, and organizational skills.
• Strong understanding of financial management and strategic planning.

Personal Attributes: 

• Exceptional customer service orientation.
• Strong problem-solving abilities and innovative thinking.
• Ability to adapt to fast-changing environments and priorities.
• Professional appearance and demeanour.
• Confident and unafraid to make difficult decisions regarding staff issues.

How to Apply:

Ready to elevate your HR career in the hospitality industry?
Click Apply Now and submit your CV along with a brief cover letter outlining your interest in the role.

Our Commitment to Diversity, Equity, and Inclusion:

At Stamford Hotels and Resorts, we believe that diversity of thought, background, and experience creates better outcomes for our people, guests, and communities. We are committed to fostering an inclusive environment where every team member feels valued, respected, and empowered to thrive. Our dedication to DEI is not just a statement—it is woven into the fabric of our operations and culture.

Equal Employment Opportunity:

Stamford Hotels and Resorts is an Equal Opportunity Employer. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, or any other protected status. We are dedicated to ensuring a fair and inclusive hiring process and workplace.

Important Notes

• Only applicants with full working rights in Australia will be considered
• Shortlisted candidates will be contacted directly.
• Applicants must be willing to obtain a National Police Clearance prior to commencement
• We do not accept unsolicited applications or résumés from recruitment agencies. Stamford Hotels and Resorts does not engage with external recruitment providers and will not be responsible for any fees associated with unsolicited submissions.

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