Front Office Duty Manager

About Us

Perfectly located on the banks of the Brisbane River and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252-guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb. 

About the Role

Stamford Plaza Brisbane is currently seeking a full time Front Office Assistant Manager/ Front Office Duty Manager to join our Front Office Department.

This role will suit a hospitality-driven professional that possesses the initiative and ambition to lead a dynamic team. It will be an excellent opportunity for an experienced Front Office Team Leader or Supervisor in a 5-star environment wanting to step up to the next challenge.

SPB welcomes people who share our passion and who have a positive approach to simply exceptional service, as well as those who take ownership and pride in what they do. Our culture is dynamic and transparent; we are not in the business of offering 'jobs'. We are in the business of developing exciting careers, whilst redefining the meaning of great hospitality.

As an Assistant Manager, you will report to the Front Office Manager and the Hotel Manager, and your duties will include:

• Through effective supervision and coaching, ensure all services offered by the Front Office Team are carried out with the utmost efficiency and to the standards set by the Group.
• Assist the Front Office Manager in conducting departmental training sessions.
• Hold daily department briefings.
• Participate actively towards reducing guest dissatisfaction, and the preparation and execution of action plans.
• Coordinate security, emergency evacuation procedures and deal with any issues as they arise.
• Be responsible for Workplace Health and Safety reporting, documentation, and communication of all accidents within the Hotel.
• Actively upsell and encourage upselling within the Front Office Team.
• Empower the Front Office Team, within clearly defined parameters, to do anything to make the guests' stay more comfortable and beyond expectation.
• Continuously strive to improve departmental operations and increase the standards of service provided to all external and internal guests.

About You

Previous experience working within the hospitality environment and you will have the ability to communicate with all levels of our diverse workforce and senior management, in addition to:

• A strong team player who leads by example.
• Ability to work efficiently & produce quality results
• Enjoy meeting targets, working to high customer service standards.
• Available to work shifts over a 7-day roster; including late finishes, weekends and public holidays.
• You must hold a current QLD RSA
• Possession of a current RMLV certification - highly regarded, but not essential
• A commitment to highest levels of customer service (with a genuine smile)
• Take pride in personal appearance & presentation
• Experience with Micros POS highly desirable
• You will be motivated with a positive and exuberant personality and most importantly - love to have fun

Culture and Benefits:

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive:

• Complimentary shifts meals
• Laundered Uniforms
• Food & Beverage discounts in all F&B outlets within the hotels
• Discounted Staff Parking. Subject to availability

How to Apply

You MUST indicate which is your preferred role in your CV. If you believe you have the drive, skills and experience to succeed in this role please click the 'Apply Now' button to be re-directed to our website http://www.stamford.com.au/careers/job-vacancies where you can complete our application.

Stamford Hotels & Resorts is an Equal Opportunity Employer.

The successful applicant must hold or be willing to obtain a National Police Clearance.