Kabuki Team Leader/Supervisor

About Us

Perfectly located on the banks of the Brisbane river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252-guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts 2 flagship restaurants and The Pav cocktail bar. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb. 

About the role

Stamford Plaza Brisbane is seeking a highly motivated, focused and experienced Casual Kabuki Team Leader/ Supervisor to provide leadership and oversee shift operations and our Teppanyaki sittings. 

In order to be successful in the role, you must be passionate, motivated and goal orientated. Main duties and responsibilities include but are not limited to the following:

• Manage day-to-day staffing requirements, plan and assign work, and run a shift.
• Provide mentoring, coaching and regular feedback to help improve team member performance.
• Maintain a constant focus on always providing an excellent guest experience.
• Efficient complaint handling and problem solving.
• Assisting in achieving financial performance for the outlet, maintaining processes and compliance.
• Assisting in hiring and motivating the team to ensure that we maintain exceptional standards of quality and service;
• Foster ideas and opportunities within the outlet and outside it to maximize revenue, increase profit and exceed customer expectations.

What we need from you

Working within the hospitality environment you will have the ability to communicate with all levels of our diverse workforce and senior management, in addition to;

• Experience in Food & Beverage/ Bar attending in a 5-star Hotel environment
• Must have Food Safety Handling Certificate (from either unit SITXFSA005 or SITXFSA006)
• Must have legal rights to work in Australia
• A strong team player who leads by example
• Be able to multitask in a fast-paced environment while constantly maintaining a calm demeanor
• Ability to build strong customer relationships
• Exceptional verbal and written communication skills 
• Ability to work efficiently & produce quality results
• Enjoys meeting targets, working to high customer service standards.
• Available to work shifts over a 7-day roster; including nights, weekends and public holidays.
• You must hold a current QLD RSA
• Possession of a current RMLV certification - highly regarded, but not essential
• A commitment to highest levels of customer service
• Take pride in personal appearance & presentation
• Experience with Micros POS highly desirable
• You will be motivated with a positive and exuberant personality and most importantly - love to have fun. 

Culture and Benefits

As a team member with us you can expect to receive:

• The opportunity to work with industry professionals in an exciting Hotel environment
• Food & beverage discounts in all F&B outlets within the Hotels
• Complimentary Shift Meals
• Laundered Uniforms

How to Apply:

If you believe you have the drive, skills and experience to succeed in this role please click the 'Apply Now' button to be re-directed to our website http://www.stamford.com.au/careers/job-vacancies where you can complete our application. You must be an Australian Resident to apply or have Visa Rights to work in Australia. Stamford Hotels and Resorts is an equal opportunity employer and encourages applications from all within the communities we operate.  We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. If you do not hear from us please assume that you have been unsuccessful at this stage.