Human Resource Manager

Join us as Human Resources Manager at Stamford Hotels and Resorts (Brisbane)

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 600 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

The position is that of an Executive Team member, fully responsible for all Human Resources activities throughout the property.  The position demands a keen and enthusiastic professional whose consistent and reliable approach is supported by a sound and conscientious working attitude and team approach.

In association with other members of the Management Team, the corporate and hotel image must always be supported and duties and responsibilities carried out with a keen sense of safety and ethical conduct.  The determination to also place the department as an example of “Australian Best Practice”, true to the spirit of service and exemplary practice.

RESPONSIBILITIES:

• Responsible for the day to day operation of the Human Resources Department and associated areas including staff restaurant. 

• Carries out all policies associated with the company and mandates required by Senior Corporate Executives of Stamford Hotels and Resorts Head Office. 

• Assists in the preparation of the Annual Human Resources Budget for the hotel and along with the monthly/weekly forecast, ensures supportive and regular concurrence with its objectives of careful measurement and cost control. 

• Attend Management Meetings and Management Training Routines as required and mandated by the General Manager and the Company. 

• Responsible for the cost effective rostering of all areas within Human Resources and Staff Room. 

• Ensure all hotel staff are familiar with and adhere to current policies and procedures. 

• Manage annual Human Resources budget and ensure departmental costs are maintained within budgeted guidelines. 

• Ensure grooming and appearance standards are adhered to throughout the property. 

• Responsible for succession planning of all employees through development and training. 

• Closely liaise & support Department Heads and Supervisors to ensure departments consistently exceed guest expectations. 

• Implement the orientation and induction of new employees. 

• Source various means of recruitment, including TAFE’s hospitality schools, internet, magazines and newspapers. 

• Assist in the implementation of policies related to fire and emergency evacuation, as well as to be an active member of the Emergency Evacuation Team. 

• Delegate and promote the staff award and incentive program.  Ensure all employees are aware of nomination procedures, collate votes and plan the event. 

• Ensure the security and confidentiality of personnel records of both current and former staff. 

• Offer counsel to all staff on issues both relating to their employment and personal matters. 

• Ensure that staff accommodation requests are effectively managed in accordance with policy & procedure. 

• Ensure all matters pertaining to employees personal, work and remuneration details strictly confidential. 

• Manage recruitment process with initiation of requisitions, advertising, interview and appointments of successful candidates.  Ensure effective management of applications with decline letters sent for unsuccessful applications and resumes stored on file for 3 months before being destroyed. 

• Oversee the introduction of new employees to the hotel.  When required arrange uniform, locker, entry card distribution and show how to report  to the designated working area on their first day. 

• Ensure supervisors and trainers receive effective guidance and development of training and management skills. 

• Ensure effective appraisal system is in place in accordance with company policy and procedure. 

• Ensure all job descriptions are continually updated in line with position responsibilities and duties. 

• Ensure all official paperwork for each staff member is processed correctly. 

• Ensure all employee entitlements are adhered to i.e dry cleaning, car parking and staff meals. 

• The End of Month Report must be accurately completed by the due date in accordance with policy and procedure. 

• Promote and oversee internal transfers & promotions both within the hotel and interproperty. 

• Liaise with Dept Heads to ensure there is effective communication on their staffing needs with reference to the staffing statistical information.  

• Have a sound working knowledge of hospitality award and be familiar with updates.  Liaise with other Human Resource professionals and the AHA to keep abreast of industry developments and activities. 

• Ensure the property has an effective Occupational Health & Safety committee in accordance with legal requirements. 

• Manage all workcover related issues ensuring that claims are processed correctly with insurers and effective rehabilitation programs are in place. 

• Promote EEO and affirmation action within the organisation and ensure adherence by all staff. 

• Support and instruct supervisors and managers with disciplinary action.  Ensure policy is followed and incident documented using correct procedures. 

• Maintain accurate records regarding exit interviews and ensure they are completed for each termination. 

• Represent property at union negotiations, tribunals, workcover conciliation’s and commission hearings.
• Any other duties as required by the General Manager.

About you

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Skills / Knowledge
  • Tertiary qualifications in Human Resource Management or equivalent
  • Strong command of written and spoken English
  • Technology savvy in and familiar in computer systems (e.g. Microsoft Office, HR systems and databases)
  • In depth knowledge of labour law, industrial relations and HR best practices
  • Minimum five years of relevant experience in Hospitality industry
  • Experience leading a team of staff
  • Experience in managing/ liaising with key stakeholders
• Attributes
  • Commercially/ financially savvy
  • Hands-on leader
  • Analytical and highly numerate
  • People orientated
  • Attention to details
  • Logical thinker and effective problem solver
  • Good organizer and planner
  • Responsible to follow tasks through to completion
  • Team player with a positive, can do attitude
  • Passion for hospitality
  • Aligns personal values with the Stamford Way 

You should have full working rights to work in Australia.

How to Apply

If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply, please note that only shortlisted candidates will be contacted for an interview. No recruitment agencies please. 

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law.