Porter / Concierge

About Us

Perfectly located on the banks of the river and a stone's throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb

About the Role 

We are currently seeking a professional Porter and Concierge to join our Front Office team on a Full-Time basis. As part of the Porter and Concierge team, you will be responsible for providing positive guest experiences through welcoming and assisting guests, being an ambassador for Stamford Plaza Brisbane and explaining hotel facilities and anticipating guest needs. Your ability to be able to deal with various types of guests and being able to recognise their differing needs will stand you in good stead for this role. 

Duties and Responsibilities

• Have a thorough knowledge of what to see and do around Brisbane as well as have the ability to organise events, tours, flights, transport, and restaurant bookings
• Up sell and suggestive sell to enhance the guest’s experience
• Be an ambassador of the hotel, take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail
• Presentation standards are impeccable and in accordance with organisational policy and guidelines
• Assist guests with luggage and valet parking
• Confident in dealing with high profile guests and their entourage
• Confidentiality in dealing with guest information
• Have an eye for detail
• Be one step ahead of the guest, knowing what they need before having to ask
• Always deliver exceptional 5-star customer service and ensure it is maintained throughout your team
• Be extremely team orientated
• Work a variety of shifts including weekends and public holidays

Skills and Experience

• Experience in a similar role is favoured but not essential, preferably within a 4- or 5-star environment
• Strong understanding of hotel operations and aspects of the Front Office Department
• Excellent communication and interpersonal skills in order to provide exceptional customer service to our guests
• Experience using Opera property management system is desirable
• Must be an Australian Resident or have the right to work full time
• Must have a Full Drivers Licence, and be able to drive manual and automatic vehicles confidently
• Must be able to lift a minimum of 20kg

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive:

• Great career opportunities and development 
• Food & Beverage discounts in all F&B outlets within the hotels
• Complimentary shift meals
• Be dedicated to providing 5-star customer service with flair & showmanship
• Laundered uniforms fresh each shift

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