Assistant Reservations Manager

Stamford

As Australasia's leading owner and operator of landmark luxury hotels, Stamford is committed to exceeding the highest expectations of excellence of all our guests. Stamford welcomes people who share this passion and who have a positive approach to 'simply exceptional service'.

The Stamford Plaza Sydney Airport, is a 5 star 315 room hotel, located at the entrance to the Sydney domestic airport. We are currently seeking an experienced, passionate and customer service focused Full Time Reservations Assistant Manager or Reservations Supervisor (depending on their experience) to join our team.

About the role

Reporting to the Reservations Manager this position sees you promoting and selling the Stamford Plaza Sydney Airport and Sir Stamford Circular Quay accommodation, services and facilities.  You will develop a good working relationship with corporate accounts, travel agents and tour operators ensuring 5 star customer service is provided to all our guests.

You will be responsible for the daily operations of the reservations department for Stamford Plaza Sydney Airport and Sir Stamford at Circular Quay and your duties will include:

• Responsible for the Reservations Department In the absence of the Reservations Manager
• Assisting the Reservations team with day to day tasks including overflow of calls and stepping in to assist as required
• Having a clear understanding of all reservations and revenue related statistics
• Working closely with hotel management and revenue maximisation across all distribution channels
• Ensuring all group reservations are carried out in an accurate and time effective manner
• Establishing strong relationships with clients, follow up signed contract, prepayment and monitor group block and pick up/ no-shows and cancellations, effectively yield manage all available accommodation rooms
• Appropriately handling of guest complaints
• Training of reservations and front office team members
• Ensuring all Third Party Websites are managed and updated correctly
• Ensuring to actively promote upselling within the reservations team and implementing incentives
• Assisting with processing travel agent commissions
• Being actively aware of occupancy levels, rates and hotel inventory. 

The successful applicant will have:

• A minimum of 2 year experience in reservations/front office. Group reservations experience is essential
• Strong time management and task prioritisation skills
• Have a passion to maximum revenue
• Be able to work independently and have the ability to run a busy reservations system
• Strong attention to detail and numerical, analytical and problem solving skills
• Strong motivator in a team environment
• Ability to interact professionally with customers, team members and management
• Proficient in Hotel systems including GDS, Channel Managers, OPERA and advanced knowledge of Microsoft Excel
• Fully Covid vaccinated 

How to Apply

If you are interested in applying for the above position, please forward your application (covering letter and CV) via the link below.

Please note we will ONLY be contacting candidates who are successful for an interview. The successful applicant must hold or be willing to obtain a National Police Clearance. 

Stamford Hotels and Resorts is an Equal Opportunity Employer.

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