Hotel Porter | Concierge

Hotel Porter | Concierge

Location: Glenelg, South Australia

Join the Front Office Team at Stamford Grand Adelaide

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About the role

Stamford Grand Adelaide is seeking enthusiastic, hardworking professionals to join our Front Office Team as Hotel Porters/Concierge staff, providing exceptional service to guests throughout their stays.

Core requirements of your role

First impressions are memorable, this integral guest satisfaction role is required to ensure operational efficiencies within our Front Office Team. Creating a seamless check in/check out service experience to our valued guests, we seek the following:

• Mature persons to securely park guest cars, deliver bags and amenities in accordance with the hotel policies
• Offer expert insight on the hotel amenities and the surrounding local area, know it inside and out to exceed guest expectation
• Main point of contact for external & internal guests
• Act as a front of house security advocate ensuring non guest are cautiously escorted
• Work Health and Safety diligent
• Escort guests to their room and review the cleanliness and maintenance of the room upon entry reporting all service improvements immediately where required
• Valet parking or assisting guests with self-parking
• Assist guests with tour and car hire bookings
• Provide knowledge of local attractions, restaurants and activities
• Maintain a thorough knowledge of the Hotel facilities, and awareness of all functions and activities occurring
• Efficient and effective management of guest luggage and clear communication at all times during interactions

About You

If you are a trustworthy, passionate people person, self-motivated and pleasant mannered, enjoy working as a pivotal part of a team, please apply if you possess the following:

• Customer service experience, in a similar role is desirable
• Excellent communication and organisational skills
• Well-groomed and presentable
• Thrives in fast-paced constantly moving environment, ability to multi-task
• Adaptable and able to problem solve efficiently
• Perform tasks with focus on attention to detail and integrity
• First Aid Trained (desirable)
• Hold a full, unrestricted drivers license and able to drive manual and automatic cars (as required)
• Physical ability to perform manual handling tasks
• Ability to work flexible roster in line with operational requirements (Sunday to Sunday)
• Full unrestricted working rights in Australia

Culture and Benefits

• Discounted meals and beverages
• Supplied meals during allocated shifts
• Employee Assistance Program
• Discounted onsite dry cleaning
• Career growth opportunities
• Discounted onsite car parking

How to Apply

If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.

No recruitment agencies please. 

Applications close: December 02 2024

Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law. Please kindly note that we will be running interviews concurrently with the live advertisement. #sgaTop of Form