Hotel Manager
Job No:
STAM2024061102
Location:
Adelaide
Hotel Manager
Location: Adelaide South Australia
Join the Executive Team at Stamford Plaza Adelaide as our Hotel Manager
About Stamford Hotels and Resorts
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the role
A unique opportunity has arisen to join the iconic Stamford Plaza Adelaide as a Hotel Manager, reporting to the Area General Manager, Adelaide. This role would ideally suit a person keen to relocate to South Australia or an Executive Assistant Manager seeking their next challenge.
A professional business leader is required to oversee the daily operational demands in the absence of the Area General Manager, as Hotel Manager you are expected to have practical hard skills, which include, marketing and social media fundamentals, front of house exposure, booking keeping, revenue management, food/beverage and event management capabilities.
The successful applicant comes equipped with exceptional communication skills, to clearly and strategically lead our diverse team, be of an analytical, results driven mind set, to meet and exceed our strategic operational goals.
Core requirements of your role
Be a true people person, capable of fostering genuine guest experiences with a warm welcome, ensure staff are attentive to guests’ needs and wishes and recognise opportunities to optimise and exceed the guest experience.
- Develop and implement operational policies and procedures to ensure efficiency and quality across all properties
- Monitor and improve guest satisfaction levels through effective management and problem-solving
- Ensure the execution of exemplary customer service that drive guest satisfaction and loyalty by assisting and monitoring satisfaction before and during all daily interaction with relevant key leaders
- Effective planning, management, and organisation of operations to deliver the best possible experience to guests
- Timely and effectively troubleshoot any issues arising in Hotel operations
- Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression
- In conjunction with departmental manager evaluate staff performance and implement annual KPI’s
- Plan, implement and manage overall daily operations under the instruction of the Area General Manager
- Drive forward sales strategies and oversee expenditure by collaborating with the sales and marketing director to create and implement a 12/24-month seasonal calendar of events
- Managing the hotel’s online presence and generating an online buzz through special offers and promotions
- Ensuring inquiries are dealt with in a timely manner and a customer-oriented response is issued
- Lead on sustainability programs in conjunction with the engineering team
- As delegated, oversee/supervise maintenance and inhouse refurbishments and asset enhancements and conduct risk assessment on revenue and guest experience
- As delegated, manage budgets and control expenditure
- Track hotel revenue and optimise profit
- In collaboration with the delegated HOD, analyse sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategy
About you
The successful candidate should have 3+ years’ proven experience as a Hotel Manager or similar role in a 5-star hotel and hold a Diploma or Degree in Hotel Management, or similar.
- Proven ability to motivate and manage staff
- Advanced working knowledge in Excel and PowerPoint
- Excellent interpersonal, leadership and communication skills
- Ability to stay calm under pressure situations
- Exception time management skills and be culturally aware
- Full working rights in Australia
Culture and Benefits
- A highly competitive salary
- Discounted meals and beverages
- Supplied meals during allocated shifts
- Employee Assistance Program
- Complimentary onsite dry cleaning
- Career growth opportunities
- Complimentary onsite car parking
This is a full-time placement, operationally driven hours with occasional evening and weekend work
How to Apply
If you have the experience, we'll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview, and we will be conducting interviews concurrently with the live ad.
No recruitment agencies please.
Applications close: 4 December 2024
Stamford Hotels and Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, covered under applicable law. #spa