Reservations Agent
Job No:
STAM2024051349
Location:
Melbourne
About the role
Stamford Plaza Melbourne is now seeking a Reservations Agent on a Full Time basis. In this role you will serve as the first line of inquiry for room reservations within the hotel. The Reservation Agent is responsible for offering exceptional customer service, options, and other solutions to meet customer needs.
To be successful in this position you must have superior selling skills, an exceptional telephone technique with exceptional communication skills. You will be able to demonstrate previous experience in a reservations / front office or a relevant sales role environment. Knowledge in using OPERA is also advantageous.
What are we looking for?
- Previous experience in a Front Office or Reservation Department
- Passion to deliver a 5 star service at all times
- Excellent Communication skills
- Impeccable grooming, well mannered
- Enjoy working in a team environment & be able to achieve a high level of service
- Knowledge of Opera will be advantageous
Culture and Benefits
As a team member with us you can expect to receive:
- Opportunity to progress within the organisation
- Great company culture and team environment
- Free Staff meals
- Dry Cleaning on site
- Discounts within the group
We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. #spm