Front Office Manager
Job No:
STAM2024032516
Location:
Brisbane, Queensland
About Us:
Perfectly located on the banks of the river and a stone's throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb. #spb
About the role:
Stamford Plaza Brisbane is currently seeking a Front Office Manager to join the team. The successful candidate will be enthusiastic, bubbly and share a passion for delivering service to our guests that is exceptional in every sense. In this hands-on role, you will be a dynamic team player with excellent communication skills and the drive to make a difference. Similar experience in a five-star environment is preferred.
Duties & Responsibilities:
- Representing the Stamford brand with every guest interaction
- Responsible for the smooth functioning of the operation of the Hotel
- Ensuring the safety and security of guests, staff and hotel property at all times
- Handling guest complaints and resolving issues in an efficient and professional manner
- Participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
- Meeting and assisting VIPs, groups and tours on arrival and departure
- Coaching, leading and mentoring staff to deliver exceptional service
The successful applicant will have:
- A qualification in Hospitality Management (desirable)
- Current RSA, First Aid Certification (desirable) and a current driver’s license
- Experience with hotel booking systems – preferably Opera Cloud (desirable)
- Exceptional attention to detail
- Excellent communication skills (both written & verbal)
- The ability to work under pressure and multitask
- Ability to work independently and as part of a team
- Excellent problem solving skills
- Strong leadership skills with the ability to motivate employees to deliver a high standard of service
- Commitment with flexibility to work mornings, evenings, weekends and public holidays
- Proactive focus and shares a passion for the hospitality industry
Culture and Benefits:
As a team member with us you can expect to receive:
- Great opportunities for career development;
- Complimentary Dry Cleaning
- An attractive food and beverage discount program;
- The opportunity to work with industry professionals in an exciting hotel environment.
How to Apply:
If you believe you have the drive, skills and experience to succeed in this role please click the 'Apply Now' button where you can complete our application.
You must be an Australian Resident to apply or have Visa Rights to work in Australia.
We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.
The successful applicant must hold or be willing to obtain a National Police Clearance and will be required to participate in vaccination prior to commencement.
Stamford Hotels and Resorts is an Equal Opportunity Employer.