Business Development Manager

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of premium hotels in Australia. The hotel portfolio consists of more than 1500 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.

About the role

Stamford Hotels and Resorts have an exciting opportunity available for an energetic, result driven Business Development Manager. This role will be based in Melbourne providing support to Stamford Plaza Melbourne. 

Reporting to the Director of Sales & Marketing in this role you will solicit and secure business from all market segments, with key focus on corporate and MICE, create and prospect new accounts, generate leads and maintain key relationships across a selected portfolio of accounts. This involves but is not limited to; the implementation of sales strategies with the aim to maximise occupancy and yield and establishing and maintaining relationships with key Corporate and MICE contacts.

You will have excellent communication skills and attention to detail in written, over the phone and in person communications. You will have a passion for account management, have a thrill for chasing new accounts, and attention to detail to ensure our guests and clients receive the attention they expect from a 5 star hotel.

Key responsibilities include but are not limited to:

• To source and establish new business opportunities within Corporate & MICE market segments
• Proactively maintain and service a portfolio of key accounts
• Assist the DOSM in achieving ROI objectives in sales strategies
• Assist in preparation of the annual business plan for sales
• Manage customer satisfaction outcomes to facilitate repeat business whilst insuring customer retention
• To sell the hotel as a total concept ensuring maximum business in all areas: rooms, conferences and food and beverage
• Organise and Participate in client entertaining, functions, familiarisations / educational, site inspections and Industry network events
• Recognise and act on potential business opportunities, Including responsibility for tender/RFP process for relevant clients
• Review forecasts, competitor activity and market.
• Share reports and make recommendations on short to midterm sales and marketing activity
• Prepare client correspondence including rate letters, tenders and general correspondence
• Participate in designated travel and trade shows, where required. Some evening and weekend shows anticipated
• Interstate and country sales trips as required
• Maintain a thorough knowledge of competitor’s products, developments, rates and policies

The ideal candidate will be:  

• Passionate about Sales and looking for the next step up in their career 
• A minimum of 2 years’ experience in a similar business development role
• Desire to pro-actively go out and find new business opportunities.
• A track record of lead generation and building business across managed accounts
• Immaculate personal presentation skills and grooming
• Demonstrated ability to multi-task and meet deadlines       
• Excellent written and verbal communication skills
• Passion for hospitality service excellence, with an eye for detail towards delivering an unrivalled customer service experience
• Ability to foster team spirit with a positive, can do attitude,
• Excellent problem solving / researching skills
• Previous experience within a hotel environment
• Working knowledge and use of Delphi CRM systems preferable.

Culture and Benefits

 As a team member with us you can expect to receive:

• Opportunity to progress within the organisation
• Great company culture and team environment
• Free staff meals
• Dry cleaning on site
• Discounts within the group

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. 

#spm