Banquets Operations Manager

Stamford Plaza Sydney Airport 

Stamford Plaza Sydney Airport is a 316-room, 5-star Hotel located in Mascot, near the Sydney domestic airport. It is home to the airport's most significant conference centre. Our excellent service and accommodation set us apart from our competitors and provide guests with the best hospitality experience from the moment they walk through the door.

Stamford Plaza Sydney Airport is currently recruiting a dynamic and motivated full-time Banquets Operations Manager.

The Role

We are currently seeking an enthusiastic, dedicated and passionate Full-Time Banquets Operations Manager to join our dynamic Food & Beverage team at Stamford Plaza Sydney Airport.

As an integral member of the Food & Beverage leadership team, this role will be responsible for the strategic direction and leading the successful operations of the Conference & Events team. 

This role is suited to a person with a can-do attitude, a keen eye for detail, and an ability to lead, develop, and motivate a large team. Experience in a similar management role in operations is preferred, while a love for hospitality and a passion for providing excellent service to our guests is a must! The successful candidate will be available to work flexible shifts, including weekends. The Ideal candidate will possess a charismatic and charming personality and will be a natural communicator with the ability to develop strong relationships with clients and event organisers. 

Key Responsibilities

• Day-to-day banquet operations, plan and assign work and establish performance and development goals for team members.
• Projects supply needs for the department (e.g. tables and chairs, banquet tables, meeting set-up and props)
• Manages departmental inventories and maintains equipment
• Acts as liaison to the kitchen, events planning and sales staff
• Manages all setup and coordination on the Banquets floor
• Lead, mentor and train the Banquets team, ensuring a fun and energetic working environment.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximise customer satisfaction
• Ensure that team members are briefed on daily banquet operations, including break timings, room sets and refreshes, etc.
• Actively participate in improving the service standards and offerings to ensure repeat client business and increase growth.
• Adheres to and reinforces all standards, policies and procedures
• Provide input on occupational health and safety requirements/reporting. This also includes HACCP procedures and documentation.
• Ensure that strategies are in place to allow efficient and effective department staffing and to achieve service quality and financial targets.
• Have a "can do" attitude and consistently strive to exceed client expectations.              

What are we looking for?

• Experience working in fast-paced, high-volume C&E operations
• Hands-on leadership style
• Committed to succession planning and developing the outlet
• Demonstrated experience in coaching, mentoring and leading a team of restaurant and bar staff
• Thrives under pressure and is well-organised
• Has guest-centric outlook and a creative mindset to ensure our guests are well looked after
• Is flexible to work mornings, evenings, weekends and public holidays
• At least one year of experience in a team leader or supervisory role
• Knowledge of POS system
• Experience in a 4 to 5-star Hotel or similar environment
• A current RSA and full working rights are essential
• Knowledge of AV equipment and being generally IT savvy would be advantageous to support the AV team
• Experience in Banquet operations and revenue posting systems will be highly advantageous. 

Benefits

• Great employee discount on food & beverage at all Stamford Hotels & Resorts
• Dry cleaning for business attire
• Free duty meals
• Free parking
• Learning and development opportunities
• Opportunity to work in a professional yet friendly environment with strong suport
• Opportunity to propose ideas and take ownership of projects
• Be involved in the selectoin, recruitment and induction of F&B staff
• Participate in the Stamford Red Knight Award and Recognition program

How to Apply

If you are interested in applying for the above position, please forward your application (cover letter and CV) via the link below. Please note that we will only contact candidates who are shortlisted for an interview.

The successful applicant must hold or be willing to obtain a National Police Clearance. 

Stamford Hotels and Resorts is an Equal Opportunity Employer.