Front Office Representative

About the Role

We are currently seeking an enthusiastic and customer oriented Front Office Representative to join our amazing team in the Front Office Department on a Full Time basis. In your new role you will be expected to provide exceptional Reception and Front Desk services ensuring maximum guest satisfaction and adhering to the standard required by Stamford Plaza Melbourne.

As we are a prestigious property and we attract many high profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.

Duties and Responsibilities

• Deliver exceptional 5 star customer service
• Maintain punctuality, efficiency and courteousness at all times
• Promote the Company’s philosophies, Credos and Core Values
• Extend a personal service to guest requirements and following through to completion.
• Be aware of VIP guest movements, hotel events, local attractions and activities
• Must be able to work various shifts including mornings, evenings, weekends and public holidays

Skills and Experience

• A passion for delivering exceptional guest experiences
• Excellent communication skills with guests, management and team members
• Proficient in second language (added advantage)
• Be extremely team orientated

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

• Opportunity to progress within the organisation
• Free staff meals
• Uniforms and Laundry