Front Office Manager
Job No:
STAM2022190753
Location:
Sydney
About Sir Stamford at Circular Quay Hotel
Surrounded by the Royal Botanic Gardens, beautiful Sydney Harbour, the city skyline and located on the historic Macquarie Street is Sir Stamford Circular Quay. Awarded for its outstanding service and facilities, the hotel features 18th Century Louis XV and Georgian antiques, and houses one of Australia's largest private collections of fine art. The hotel offers 105 generously sized, luxuriously appointed guest rooms including 15 suites, a restaurant, a bar and 4 function rooms.
About the Role
Reporting to the Hotel Manager, this role is integral to the daily operation of the hotel. You will be responsible for the Reception, Night Audits, Guest Experience and Concierge functions and will liaise with other Departments to ensure that the hotel maintains five-star standards.
This hands-on leadership role will allow you to share your passion for exceptional service by driving service initiatives and coaching, motivating and engaging your team to ensure that our guests have a memorable experience that makes them feel welcome and valued, exceeding their expectations.
The successful applicant will have
- Previous experience as a Senior Duty Manager in Front office is important;
- Strong time management and task prioritization skills;
- Ability to work independently and to lead a team;
- Strong attention to detail, and numerical, analytical and problem-solving skills;
- Natural ability to motivate the team;
- Capacity to deal with issues professionally and calmly;
- Be able to coach and train staff on upselling and cross selling
- Proficiency use of Hotel systems, especially OPERA, and advanced knowledge of Microsoft Excel;
- Current NSW Responsible Service of Alcohol (RSA) or willing to obtain one;
- NSW Full Drivers Licence;
- Fully Covid vaccinated.
Benefits
- Great employee discount on food & beverage at all Stamford Hotels & Resorts;
- Dry cleaning for business attire;
- Free duty meals;
- Discounted parking;
- Learning and development opportunities within Stamford group.
How to Apply
If this is the challenge you are looking for and if you have a passion for the Hospitality Industry, please apply, by sending email directly to KimTa@stamford.com.au
Stamford Hotels and Resorts is an Equal Opportunity Employer.
The successful applicant must hold or be willing to obtain a National Police Clearance.
Only short-listed candidates will be contacted.