Reservations Agent
Job No:
STAM2022190575
Location:
Brisbane
About Us
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia and New Zealand. The hotel portfolio consist of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the wider community.
About the role:
We are currently looking for a vibrant and experienced Reservations Agent on a permanent full-time basis to join our Reservations Team. Reporting directly to the Reservations Manager this position sees you promoting and selling the Stamford Plaza Brisbane Hotel accommodation, services and facilities. You will develop a good working relationship with corporate accounts, travel agents and tour operators ensuring 5 star customer service is provided to all our guests. This role will include significant group reservations coordination so previous experience with group reservations will be highly regarded.
Duties and Responsibilities:
- Ensure all reservations are entered correctly into Opera Cloud.
- Up sell hotel Accommodation to increase average room rate, whilst maintaining hotel occupancy levels.
- Be conversant in packages, rate codes and Trust equivalents.
- Liaise closely with the Reservations Manager regarding rates, packages and overbooking situations.
- Keep update and co-ordinate special requests for in-coming guests with the relevant departments prior to their arrival.
- Keep informed of any sales or promotional activities.
- Arrivals and manifest are checked according the P&P along with payment methods
- Be fluent in the operation of the Internet and GDS.
- General office and administration duties.
- Maintain denial reports of lost business.
- Assist and liaise with Front Office and the Sales Department as needed.
Skills and Experience:
- Minimum 1 years' experience in a similar role
- Must have previous reservations experience
- Proficient in the use of Opera PMS or Opera Cloud is highly desirable
To thrive in this role the successful candidate must have:
- The ability to work flexible hours, including Saturdays
- Exceptional telephone etiquette and clear dictation
- Excellent attention to detail
- A high level of communication – verbal, written and listening
- The ability to prioritise tasks, remain organised and in control with daily responsibilities
- Excellent personal presentation
- Dedicated to providing 5 star service
- Must have working rights in Australia
Culture and Benefits
Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;
- Food & beverage discounts in all F&B outlets within the Hotels
- Complimentary duty meal
- Complimentary uniform laundering
- Friendly team
If this sounds like you and where you want to be then you are seeking a rewarding role, please apply now.
We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview.
The successful applicant must hold or be willing to obtain a National Police Clearance prior to commencement.
Stamford Hotels and Resorts is an Equal Opportunity Employer