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Reservations Team Leader

Job No: STAM12102017
Location: Brisbane

  • Great Career Opportunity
  • Excellent Salary & Employee Benefits
  • Exciting Hotel Environment

Stamford Plaza, one of Brisbane's finest five star hotels, is currently looking for a Full Time Reservations Team Leader to join our busy and dynamic Reservations Department.

Stamford Plaza Brisbane is a busy luxury 252 room hotel in the CBD offering guests a range of room types and food and beverage facilities to the highest standards. To find out more about the Hotel and to see what is on offer please visit our website:    

A little bit about the role:

Reporting directly to the Reservations Manager this position sees you promoting and selling the Stamford Plaza Brisbane Hotel accommodation, services and facilities.  You will develop a good working relationship with corporate accounts, travel agents and tour operators ensuring 5 star customer service is provided to all our guests. In the absence of the Reservations Manager you will be responsible for supervising a team of 3, overseeing the operational day to day coordination of the office and ensuring a smooth running Reservations Department.

Qualifications and Experience required for the role:

Minimum 1 years experience in a similar role
Must have previous reservations experience
Proficient in the use of Opera PMS is highly desirable
Must be an Australian Resident

To thrive in this role the successful candidate must have:

The ability to work flexible hours, including Saturdays
Exceptional telephone etiquette and clear dictation
Excellent attention to detail
A high level of communication – verbal, written and listening
The ability to prioritise tasks, remain organised and in control with daily responsibilities
Excellent personal presentation
Dedicated to providing 5 star service

Employee Benefits:

Above award salary
Free staff meals
Discounted accommodation throughout Stamford Hotels & Resorts
Food & beverage discounts in all F&B outlets within the Hotel

We thank you in advance for your interest in this position however only short listed candidates will be contacted for interview purposes.


Good luck with your application!


Stamford Hotels & Resorts is an Equal Opportunity Employ

Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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