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Door Person/Hotel Ambassador

Job No: SPM18091301
Location: Melbourne

Stamford Plaza Melbourne is a five star luxury hotel located at the 'Paris end' of Little Collins Street in the heart of the shopping & theatre district and we are now seeking an engaging customer experience creator to join our team! 


As our Door Person/Hotel Ambassador, you will be the first impression our hotel, some of the responsibilities and essential job functions include but are not limited to the following:

  • making a great first impression by being the first point of contact for our guest’s arrival & departure experience
  • maintaining the efficient flow of hotels driveway and to warmly greet arriving and departing guests
  • loading and unloading guest luggage to and from guest vehicles
  • assist with guest enquiries regarding hotel facilities and services in an informative and helpful way and maintaining up-to-date product knowledge
  • assisting in valet parking guest cars in a safe manner
  • to follow departmental and safety policies, procedures and service standards



  • previous customer service related experience in a 5 Star environment is an asset
  • a great personality and able to create conversation with guests
  • excellent communication skills and professional presentation
  • highly responsible and reliable
  • current full Victorian driver's license (manual and automatic)
  • ability to work well under pressure and enjoys a fast-paced environment
  • strong attention to detail
  • ability to work cohesively with fellow colleagues as part of a team
  • has extensive knowledge of Melbourne’s CBD 


The successful applicant will be flexible and have good availability to work on a roster which includes morning, evening, particularly on Mondays, Fridays and weekends.

Stamford Plaza Melbourne provides staff with internal career progression, training and development initiatives, discounts on hotels good and services and a range of social club activities.

If you would like to join a hotel striving for excellence, apply now!

Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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