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Groups and Tours Coordinator

Job No: STAM2019082385
Location: Brisbane

  • Brisbane's finest 5 Star Hotel
  • Beautiful location on the Brisbane River
  • Excellent team environment

Perfectly located on the banks of the river and a stone’s throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website:

A little bit about the role

As Groups and Tours Coordinator you will be totally responsible for the management of our group bookings including large wedding groups, sports teams, conference and business groups and VIP groups. Close liaison with the sales team, banquet sales, security and the front office is essential to ensure information is shared between all concerned departments. This role is for someone who all ready has experience in Groups and Tours reservations in a 5 star hotel environment. This role is a part-time position for 3 days per week only. 

Duties and Responsibilities

  • Adhere to Credit Policy
  • Answer all internal and external calls
  • Monitor availability of rooms
  • Complete weekly/monthly forecasts and communicate results to Reservations and Revenue Manager
  • Process and monitor group blocks and reservations for conferences and functions in conjunction with the Banquet Sales Departments and direct clients
  • Process and monitor reservations for Tour Series, Wholesale, Air Crew, Entertainment/Travel Agents and one off group bookings.
  • Process FIT reservations
  • Issue group confirmations
  • Maintain group files
  • Maintain and manage ‘source’ profile group bookings

To be successful in this role you will need to be:

  • Great at building relationships
  • Proficient in Opera
  • Previous experience with Delphi
  • Able to solve problems and find solutions
  • Financially accountable
  • Strong negotiation skills
  • Have 100% accuracy in bookings
  • Able to take FIT bookings as well as group bookings
  • Work independently as well as support the team
  • Articulate and well spoken with a great telephone voice

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

  • Food & beverage discounts in all F&B outlets within the Hotels
  • Discounted accommodation throughout Stamford Hotels & Resorts
  • Free Staff meals
  • Uniforms and Laundry
  • Dry Cleaning
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