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Assistant Manager

Job No: STAM17042018
Location: Brisbane

  • Challenging and rewarding career in the hospitality industry
  • Luxury 5 star Hotel in Brisbane’s CBD
  • Excellent Salary Package & Employee Benefits

About Us

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website:

About the Role

We are currently seeking an Assistant Manager to join our amazing team in the Front Office Department. Reporting to the Front Office Manager you will be one of three Assistant Managers who will support the Front Desk, Concierge and the Communication Teams in their daily operations. As the 'Manager on Duty' you will be expected to lead and demonstrate the highest standards of service when engaging with guests from arrival to departure, and responding to all requests, inquiries and complaints during their stay.

As we are a prestigious property we attract many high profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.

Duties and Responsibilities

  • Provide welcoming, professional and courteous service to all guests from arrival to departure
  • Handle guest requests, inquiries and complaints appropriately and with professionalism
  • Ensure the Front Office maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
  • Assisting in the coordination of Hotel activities, training and developing of team members
  • Represent the FOM in their absence
  • Maintain punctuality, efficiency and courteousness at all times
  • Promote the Company’s philosophies, Credos and Core Values
  • You will be rostered over a 7-day cycle, either on a morning or late shift, though some night shifts may be required to cover leave of the night team.

Skills and Experience

  • Minimum 3 years Front Office experience in a 5 star hotel with 1 year at supervisory level
  • Comprehensive understanding of all aspects of the Front Office Department including Night Audit Procedures
  • Thorough understanding of hotel operations
  • Proficient with Opera, Excel and Word
  • Accuracy in all paperwork is essential so a mixture of computer literacy and interpersonal skills are required.
  • A confident mature disposition, calm and even temperament and decisive problem solving are all traits we are looking for in the successful candidate.
  • A passion for delivering exceptional guest experiences
  • Excellent organisation and time management skills.
  • Excellent communication skills with guests, management and team members

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

  • Great Career Opportunities
  • Exciting 5 Star Hotel Environment
  • The opportunity to work with Industry Professionals
  • Free staff meals
  • Food & beverage discounts in all F&B outlets within the Hotels
  • Discounted accommodation throughout Stamford Hotels & Resorts


Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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