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Groups and Tours Coordinator

Job No: STAM14032018
Location: Brisbane

  • Brisbane's finest 5 Star Hotel
  • Beautiful location on the Brisbane River
  • Excellent team environment

Perfectly located on the banks of the river and a stone’s throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website:

A little bit about the role

As Groups and Tours Coordinator you will be totally responsible for the management of our group bookings including large wedding groups, sports teams, conference and business groups and VIP groups. Close liaison with the sales team, banquet sales, security and the front office is essential to ensure information is shared between all concerned departments. This role is for someone who all ready has experience in Groups and Tours reservations in a 5 star hotel environment. This role is maternity leave cover, and is anticipated to cease in April 2019.

Duties and Responsibilities

  • Adhere to Credit Policy
  • Answer all internal and external calls
  • Monitor availability of rooms
  • Complete weekly/monthly forecasts and communicate results to Reservations and Revenue Manager
  • Process and monitor group blocks and reservations for conferences and functions in conjunction with the Banquet Sales Departments and direct clients
  • Process and monitor reservations for Tour Series, Wholesale, Air Crew, Entertainment/Travel Agents and one off group bookings.
  • Process FIT reservations
  • Issue group confirmations
  • Maintain group files
  • Maintain and manage ‘source’ profile group bookings

To be successful in this role you will need to be:

  • Great at building relationships
  • Proficient in Opera
  • Previous experience with Delphi
  • Able to solve problems and find solutions
  • Financially accountable
  • Strong negotiation skills
  • Have 100% accuracy in bookings
  • Able to take FIT bookings as well as group bookings
  • Work independently as well as support the team
  • Articulate and well spoken with a great telephone voice

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

  • Food & beverage discounts in all F&B outlets within the Hotels
  • Discounted accommodation throughout Stamford Hotels & Resorts
  • Free Staff meals
  • Uniforms and Laundry
  • Dry Cleaning

Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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