Stamford Plaza Brisbane is a busy luxury 252 room hotel in the CBD offering guests a range of room types and food and beverage facilities to the highest standards. To find out more about the Hotel and to see what is on offer please visit our website: www.stamford.com.au/spb.
A little bit about the role:
Reporting directly to the Reservations Manager this position sees you promoting and selling the Stamford Plaza Brisbane Hotel accommodation, services and facilities. You will develop a good working relationship with corporate accounts, travel agents and tour operators ensuring 5 star customer service is provided to all our guests. In addition, you will be required to take all reservation bookings and enquiries for our variety of food and beverage outlets as part of Restaurant Reservations. The successful candidate for this role will be both organised and able to maximise every phone call by actively selling and promoting the numerous options available to every potential customer.
Qualifications and Experience required for the role:
- Minimum 1 years experience in a similar role
- Must have previous reservations experience
- Must be proficient in using Microsoft Word, MS Excel and Outlook
- Proficient in the use of Opera PMS is highly desirable
- Must be an Australian Resident
To thrive in this role the successful candidate must have:
- Exceptional telephone etiquette and clear dictation
- A warm, friendly, professional manner towards all clients and staff
- Excellent attention to detail
- A high level of communication – verbal, written and listening
- The ability to multi task, prioritise tasks, remain organised and in control with daily responsibilities
- Excellent personal presentation
- Dedicated to providing 5 star service
- Above award wages
- Free staff meals
- Discounted accommodation throughout Stamford Hotels & Resorts
- Food & beverage discounts in all F&B outlets within the Hotel
We thank you in advance for your interest in this position however only short listed candidates will be contacted for interview purposes.
Stamford Hotels & Resorts is an Equal Opportunity Employer.