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Revenue & Reservations Manager

Job No: STAM03082018
Location: Brisbane

  • Luxury 5 star Hotel in Brisbane’s CBD
  • Excellent salary package & employee benefits
  • Challenging and rewarding career opportunity

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website:

About the Role

We are currently seeking an experienced and professional Revenue & Reservations Manager to implement revenue strategies to optimize revenues for rooms, MICE, and F&B.  This includes assisting with the development and implementation of marketing strategies, effective transient/group analysis, report preparation, yield management and forecasting. You will also be managing and leading a team of dedicated reservations agents.

Duties and Responsibilities Include

  • Maximizing overall Hotel revenue for the property through the development and implementation of effective transient/group inventory and pricing strategies based on future demand forecasts
  • Analyse/forecast demand and establish effective selling strategies and optimal market mix, including group, transient, wholesale catering revenues etc.
  • Manage data in sales management and revenue tracking systems, Opera, GDS, PMS and websites in accordance with hotel standards
  • Monitor all distribution channels to ensure effective selling and ensure product information in all available distribution channels/reservation sources is up to date
  • Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments
  • Facilitate daily and weekly sales and revenue strategy meetings
  • Oversee reservations to ensure the books reflect a true picture of business currently held
  • Conduct ongoing competitor price and product analyses to ensure proper rate positioning and product offering
  • Ensure, through effective supervision, that all the services offered by the Reservations department are carried out with the utmost efficiency and to the standards set by the Hotel

Skills and Experience Required

  • Previous experience in a similar role within a 5 star Hotel
  • Be statistically mined with emphasis on accuracy and detail
  • Strong leadership skills with proven experience managing effective teams
  • Ability to develop cooperative working relationships
  • Excellent presentation skills, both written and verbal
  • Advanced knowledge of Excel
  • Experience using Opera, iDeas is highly desirable
  • Have the ability to work in a systematic and logical manner in order to meet deadlines

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive:

  • Excellent salary package & employee benefits
  • Great opportunities for career development
  • The opportunity to work with industry professionals in an exciting 5 Star Hotel environment
  • Food & beverage discounts in all F&B outlets within the Hotels
  • Free staff meals
  • Dry cleaning



Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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