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Assistant Manager

Job No: SSCQ0701201802
Location: Circular Quay

  • Boutique 5 star luxurious hotel - 105 rooms
  • Training, Development & Career progression opportunities
  • Close to public transport


The Sir Stamford Circular Quay is a 5 star 105 room boutique hotel, located at the historical end of the CBD. We are currently seeking an enthusiastic and friendly hospitality professional to join our Front Office Team as a Full Time Assistant Manager.


Your main duties will include:

  • To ensure, through effective supervision and coaching, that all services offered by the Reception desk are carried out with the utmost efficiency and to the standards set by the Front Office Standards of Performance (SOP) manual

  • To assist in conducting departmental training sessions

  • To hold daily department briefings 

  • To participate actively towards reducing guest dissatisfaction  and the preparation and execution of action plans

  • Co-ordinate security, emergency evacuation procedures and deal with any issues as they arise

  • Responsible for Workplace Health and Safety reporting, documentation and communication of all accidents within the Hotel

  • To actively upsell and to encourage upselling within the Front Office Department

  • To empower the Front Office team, within clearly defined parameters, to do anything to make the guest's stay more comfortable and beyond expectation

  • To continuously strive to improve departmental operations and increase the standards of service provided to all external and internal guests


The successful applicant will have:

  • A minimum of 3 year experience in the Hotel Front Office environment. Previous experience as a Front Office Shift Leader is essential.

  • Strong time management and task prioritisation skills

  • Be able to work independently and have the ability to manage a team

  • Strong attention to detail and numerical, analytical and problem solving skills

  • Strong motivator in a team environment

  • Ability to interact professionally with customers, team members and management

  • Proficient in Hotel systems, especially OPERA and advanced knowledge of Microsoft Excel

  • Current NSW Responsible Service of Alcohol (RSA), First Aid Certificate & NSW Full Drivers License


If this is the challenge you are looking for and if you have a passion for the Hospitality Industry, please apply for the position by pressing the "Apply Now" button below.

The successful applicant must hold or be willing to obtain a National Police Clearance.

Stamford Hotels and Resorts is an Equal Opportunity Employer.

Only short listed candidates will be contacted.


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