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Food & Beverage Supervisor | Full Time

Job No: SPM2018051401
Location: Melbourne

Stamford Plaza Melbourne is a five star luxury hotel located at the 'Paris end' of Little Collins Street in the heart of the shopping & theatre district. We are now seeking an energetic Food & Beverage Supervisor to join our passionate team on a full time basis.

The successful applicant will be responsible for:

  • Ensuring standard operating procedures are followed by all employees
  • Creating an impression of efficiency and friendliness to patrons at all times
  • Maintaining a high standard of service
  • Ensuring staff are well versed with the current menu and promotional offers
  • Ensuring staff upsell food and beverage items
  • Managing a team of food and beverage attendants
  • Being responsible for the opening and closing duties and ensuring correct cashiering procedures are followed in accordance with hotel standards
  • Taking an active part in the ongoing training of food and beverage attendants
  • Maintaining cleanliness standards in outlets including knowledge of food handling and hygiene.
  • Handling guest complaints with confidence, in a professional manner
  • Attending daily shift handover briefings, reading and actioning items in the communications diary and noticeboard at the start of the shift
  • Working across all F&B outlets

 

Food & Beverage Supervisor are looking for a person who has:

  • Proactive and positive focus with a passion for the hotel and hospitality industry
  • Experience as an Team Leader/Supervisor in a 4 or 5 star hotel (highly desirable)
  • Attained a current Victorian Responsible Service of Alcohol certification (mandatory)
  • Computer literacy (MS Office, Micros, OPERA) (desirable)
  • Thorough understanding of Stamford goods and services
  • Strong accuracy and attention to detail
  • An ability to work under pressure
  • Excellent customer service skills (both internal and external)
  • Exceptional organisational skills and an ability to follow tasks through to completion
  • Excellent problem solving
  • Well groomed and professional in appearance
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays
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Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.


Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.


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