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Groups Reservations Agent | Full-time

Job No: SPM18011201
Location: Melbourne

Stamford Plaza Melbourne is a five star luxury hotel located at the 'Paris end' of Little Collins Street in the heart of the shopping & theatre district and we are now seeking an enthusiastic and driven Groups Reservations Agent to join our award winning team.

A little bit about the role:

  • Reporting directly to the Reservations Manager this position sees you promoting and selling the Stamford Plaza Melbourne hotel accommodation, services and facilities. 
  • You will develop a good working relationship with corporate accounts, travel agents and tour operators ensuring 5 star customer service is provided to all our guests.  
  • You will work with our conference and corporate group accounts.
  • In addition, you will be required to take all reservation bookings and enquiries for our variety of food and beverage outlets as part of Restaurant Reservations.
  • The successful candidate for this role will be both organised and able to maximise every phone call by actively selling and promoting the numerous options available to every potential customer. 

Qualifications and Experience required for the role:

  • Minimum 1 years experience in a similar role
  • Must have previous reservations experience
  • Must be proficient in using Microsoft Word, MS Excel and Outlook
  • Proficient in the use of Opera PMS is highly desirable
  • Must be an Australian Resident

To thrive in this role the successful candidate must have:

  • Exceptional telephone etiquette and clear dictation
  • A warm, friendly, professional manner towards all clients and staff
  • Excellent attention to detail
  • A high level of communication – verbal, written and listening
  • The ability to multi task, prioritise tasks, remain organised and in control with daily responsibilities
  • Excellent personal presentation
  • Dedicated to providing 5 star service

Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.

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